Technology Overview
An AI & ML powered Chatbot, the proprietary solution offers technology capable of engaging the employees & customers into one-on-one conversations. Also it is capable of providing qualitative feedback & creating actionable reports after analyzing data based on the conversations for the organizations to work on.
Impact
Upto 54% increase in the rate of retention of employees, as this solution has provided them with a platform to provide meaningful feedback in a more interactive manner. On top of this the organizations using this technology, have been able to reduce their turnaround time & at the same time have increased the workforce efficiency across different departments.
Also the technology has been able to decrease the cost to service per request significantly.
Applications
The proprietary AI-ML based chatbot solution has been deployed across multiple domains like Manufacturing ,Retail ,Auto ,Aviation & more, particularly to handle the customer relationship management & employee management
Technology USP
The USP for the solution is that it is conversation based instead of being the more traditional form based technology.
SaaS based platform hosted on the cloud, giving the capability to access the data anywhere and anytime in the world on any device.
The solution is also customizable as per the user’s need & hence is capable of being used across multiple use cases.
The solution is also capable of providing actionable reports using the data from these conversations thereby helping the management figure out the problem centers to work on.