Technology Overview
Consisting of an AI & ML powered Conversation Engine, the proprietary solution of the Engine is offered over ,both- WhatsApp & Voice Calls & is capable of engaging in conversation with the customers to provide a more personalized experience to them without the need for human intervention. Also it is capable of solving both pre sales & post sales customer queries.
Impact
Upto 50% reduction in engagement costs for organizations that have deployed the solution. In addition to this, the technology was able to increase the operational efficiency by up to 30% while also helping automate the process allowing the clients to reduce manpower requirement in customer service process.The resolution time for customer queries also saw a significant reduction in time being taken to solve a query.
Applications
The proprietary AI-ML based Conversation Engine solution has been deployed across multiple domains like Automobile, Insurance, Logistics, among others, particularly to automate the customer service process & reduce the resolution time for queries.
Technology USP
The USP for the solution is the use of machine learning algorithms which allows the system to continuously learn from the data without relying on rules based programming, i.e the solution improves itself automatically after every engagement.
The solution also requires minimalist changes that need to be made to the client’s existing systems & is capable of integrating with the said system easily.
Also the system is multilingual & is capable of handling multiple languages & supporting the customer no matter how they interact.
The solution is scalable & is capable of handling the clients global needs.